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1. Company Name and website?

    Ningbo AOKEOffice Equipment Co.,Ltd...      

     www.aokefurniture.com http://www.height-adjustabledesks.com/

2. Company Address

   2F No.2 Tianwu Jiangshan,Yinzhou,315100,Ningbo,Zhejiang,China

3. How many square for company and factory?

    4500 square meters.

4. what products do we mainly manufacture?

   Height adjustable desk frame,which include electric,manual cranked,and pin adjustable desk models.And electric include dual motor and single motor desk models.

5. MOQ and produce capacity?

    MOQ 30sets,and produce capacity 6000sets/year

6.What certification do we have?

   CE,UL,ISO9001,ROHS,CUL,SAA,CB

7.How many workers in company?---50-100people

8.What machine do we have?

   laser cutting machine,CNC bending machine,punching machine,Plastic spraying production one line,Sheet metal cutting machines

1. Do you sell desk frame only or with table top together?

    Generally we are just selling frame only.If you really need,we can offer MDF material.

2. What’s detail information for metal components?

   1.8mm thick,power>=120um,metal composition is SPCC.

3.How to initialise your desk

   Press down key and drive to the lowest position until display come out "rst" letters,then release.

   Then re-hold the down key for 5seconds.

   Finally the desk can drive up.

4.If the desk does not drive at all,what to do? 

  Check:Is the mains connected to the control box?

  Try/Solution:Try to connect a lamp or similar to the mains supply to check that the supply voltage is OK.

  Check:Are all plugs mounted correctly in the control box and to the leg? Try/Solution:Check all connections.

   Check:Are there any visible damages on cables, controls, the control box or legs?  

   Try/Solution:Damaged parts must be exchanged – contact the company where you bought your desk.

5. What certification of the desk frame do you have?

    CE,UL,CUL,CB,SAA

6. What color of the desk can you offer?

    Black,white,gray

7. Warranty:

   Motor and all moving parts come with a full two-year warranty (any trouble and we ship necessary replacement items free of charge). Steel structural frame itself comes with a five year warranty

8. How to fix table top with desk frame?

   Generally with tap screw is ok.

9. What the aperture of the hole in desk foot?

    8mm.

10.To help you decide which desk to purchase - Please consider.

    Will you alter the height often? If so consider Electrical or Winding Mechanisms.

    Who is the product to be used by? Consider the height range of the Unit.

    What top shape and size do you need? A full range is available.

    Do you need unit Mobility? Consider fitting locking castors

When desk panel led shows ER1 or ER2 or ER3 or ER4,you should do as following steps:

First: check the power, motor socket, and hand controller socket connect well or not , to ensure all the connection ok;

Second:Press the down key for 5 seconds, LED show "RST",and lifting column down as reset; At that time must pay special attention to the height difference of the actuator, once found two column height more than 70mm, must release the button, stop reset.

Third:Cut off the power, notify the repair personnel repair.

 

ER1: means M1 actuator breakdown (over current or feedback not well). Solve :do as the first step.

ER2: means M2 actuator breakdown (over current or feedback not well). Solve :do as the first step.

ER3: means M3 actuator breakdown (over current or feedback not well). Solve :do as the first step.

ER4: means M4 actuator breakdown (over current or feedback not well). Solve :do as the first step.

ER5: means when software open load back function, the M1 suddenly blocked; This problem, need to eliminate obstacles, then the operating buttons.

ER6: means when software open load back function, the M2 suddenly blocked; This problem, need to eliminate obstacles, then the operating buttons.

ER7: means when software open load back function, the M3 suddenly blocked; This problem, need to eliminate obstacles, then the operating buttons.

ER8: means when software open load back function, the M4 suddenly blocked; This problem, need to eliminate obstacles, then the operating buttons.

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